Admittedly I’ve never been a C-level executive at an insurance provider, nor have I been employed as a claim adjuster for an insurance company. But it seems to me that even those of us who have never had to approve or deny health insurance claims know that someone charged with that great a task should be highly qualified. A recent CNN article sees insurance provider Aetna under intense scrutiny for admitting that their own medical directors don’t look at medical records when approving or denying a claim.
It’s safe to say that I use a regular amount of healthcare. I’ve never been dramatically ill, but have undergone a few minor surgeries here and there. Members of my family have had more major procedures, and may again in the future. As a common healthcare consumer, I definitely don’t feel like most articles or news stories are written with me or my family in mind. They are about as distant as a Dow Jones report, written for investors in suits, reading it from a far away office with lots of shiny glass.